One of our biggest expenses used to be our phone and communication bills since a large portion of our customers are from oversees and we are constantly in touch with them. But in the past few months we have not only managed to drastically lower our costs, but in fact we almost eliminated them as they have reached negligible levels. The price of international communications using VoIP has become so low that we no longer bother comparing prices with other VoIP providers as the difference is almost irrelevant. But there are have been some interesting innovations when it comes to business voip lately, with some very sophisticated features available today.
Packet8 internet phone service offers a very sophisticated set of tools for small and medium sized businesses and allows businesses to set up their own custom solution based on their communication requirements. The great thing about their system is that it’s scalable so you can add as many lines and services as you need and expand your communications capabilities along with your business. I especially like their graphical web based interface which allows a receptionist to view and manage all the lines and extensions regardless of their physical location. On a full screen graphical display you have full control over what’s happening in your business and can easily route each call appropriately and efficiently just like large high ticket switchboard systems offer.